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Offsite DBAs Support

Offsite DBAs provides most On-Demand and Managed Services during our standard hours.

The Offsite Basic managed service package delivers 24x7 monitoring and proactive support, with service delivered during Offsite DBAs’ core support hours. The Offsite Plus and Offsite Ultimate plans provide 24x7 support, ensuring critical issues are resolved when they occur, not just during Offsite DBAs’ core support hours.

Hours of Operation - Standard

  • Monday – Friday
  • 9:00 AM EST – 5:00 PM EST
Offsite Plus and Offsite Ultimate
  • Sunday – Saturday
  • 12:00 AM EST – 11:59 PM EST

Support Portal
All service tickets and support requests are handled through our support portal. All communication is logged to protect our clients and our SLA.

Please login to the Customer Portal here Customer Portal

Feel free to contact us at for general support issues.


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